They sit in a corner
Without a diagnosis nobody knows whether it can be fixed, whether it is a warranty case or whether it can be sold again.
Reverse logistics
Reverse logistics and refurbishment for computer equipment.
We receive the units your customers send back, diagnose them, repair them and get them ready to sell again, graded by condition. We are the national service center for Vorago, Game Factor and Start the Game.
- Technical diagnosis
- Graded A, B or C
- Certified fiscal destruction
- National service center
19
Years operating
2,600
Pallet positions
98%
Satisfied clients (2025)
99%
Picking accuracy
We ship to the channels you sell on
Liverpool
01 — The problem
What happens today to the units that come back?
A returned unit loses value every day nobody looks at it:
Warranty takes too long
Your customer waits while nobody is sure who repairs it or with which parts.
What fails gets thrown away whole
Without recovering the parts that still work and without proof of how it was disposed of.
The process
What happens to a unit that comes back
No unit goes back on sale blindly: a technician checks it first, and it leaves by one of three paths.
The unit comes back
As a warranty case or a return, logged with its service order.
Technical diagnosis
We check what is wrong and what it needs, against your product specs.
Refurbished
Cleaning, parts, software and testing; it leaves graded A, B or C.
Parts recovered
What still works is used to repair other units.
Fiscal destruction
What can no longer be used is destroyed through a certified waste-management provider.
Every unit keeps its service order: what was wrong and what was done.
Get a quote for my operationWhich equipment
Computers and consumer electronics
We keep it to these categories so we do it well:
Gaming and office computers
Computer equipment for gaming and for work.
Monitors
Monitors for computing and gaming.
Audio and power
Speakers, UPS units and voltage regulators.
Scooters
We refurbish scooters too.
02 — The solution
Everything a unit needs to be sold again
Hire the full service or just the part you need. Scope is set by your product specs.
Diagnosis
A technical check to find out what the unit has and what it needs.
Cleaning
The unit is cleaned before testing and repacking.
Parts replacement
With parts you provide or that we source from suppliers.
Software update
The unit leaves with up-to-date software.
Functional testing
Every unit is tested before it is cleared.
Repacking and grading
It leaves repacked and graded A, B or C, ready for its sales channel.
Warranty service center
Today we are the national service center for Vorago, Game Factor and Start the Game. For other brands we work by project: tell us which equipment you handle and how many units come back.
Before you ask for a quote
We only work on computer equipment and consumer electronics. Scope and cost depend on the product specs and what you need.
How we start and operate with you
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01
Diagnosis
We analyze your operation, volume, channels and needs.
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02
Operation design
We define the flow, resources and service-level agreements.
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03
Implementation & integration
We integrate your inventory and sales channels.
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04
Daily management
We operate day to day with certified processes.
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05
Reporting & KPIs
Reports and performance indicators with full visibility.
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06
Continuous optimization
We improve cost, time and quality on an ongoing basis.
What complements refurbishment
Repacking, labeling and bundles are operational work and have their own page:
Labeling, kitting and repacking →
Repacking, labeling, bundles and product inspection and sorting.
Electronics warehousing →
Insured storage, private security and a warranty area.
E-commerce logistics →
Your store’s orders, shipping and returns.
Freight shipping →
Shipments to stores and DCs and across Mexico.
Resources
Guides on this service
What is worth knowing before you request a quote: how it works, what you need to send and how it is charged.
3PL decision · 7 min read
How to choose a 3PL in Mexico: a checklist for ecommerce, marketplace and retail
The questions to ask before trusting an operator with your inventory, and the typical mistakes when comparing providers.
Read guide →
Operations · 7 min read
Ecommerce returns: what reverse logistics really costs and how to reduce it
What it truly costs to process a return, what the flow looks like inside a 3PL warehouse, and how to lower your rate without hurting sales.
Read guide →
Operations · 7 min read
Inventory control for ecommerce: how to stop selling what you don’t have
Ghost inventory costs cancellations, reviews and marketplace reputation. Cycle counts, one stock pool for every channel, and when your spreadsheet stops being enough.
Read guide →Reverse logistics and refurbishment FAQ
What is reverse logistics?
It is the product’s way back: from the customer to the warehouse. It covers receiving the return, diagnosing it and deciding whether it is refurbished to be sold again, harvested for parts or disposed of. We do it for computer equipment and consumer electronics.
What does refurbishment include?
Diagnosis, cleaning, parts replacement, software update, functional testing, repacking and grading A, B or C. You can hire all of it or just one part; scope depends on your product specs.
Which products do you refurbish?
Gaming and office computers, consumer electronics, monitors, speakers, UPS units, voltage regulators and scooters. We keep it to computers and consumer electronics so we do it well.
Who supplies the parts?
Either way: you can provide them, or we find a supplier for that type of product.
How long does refurbishing a unit take?
Our maximum turnaround is 8 business days, with more than 98% effectiveness.
Do you handle warranty service on behalf of the brand?
Yes. Today we are the national service center for Vorago, Game Factor and Start the Game. For other brands we work by project.
What happens to what cannot be repaired?
We try to refurbish it first; if that is not possible, we recover the parts that work. Parts that can no longer be used go through fiscal destruction with a provider certified for the treatment and final disposal of waste.
How many units do you repair?
In 2025 we handled 2,000 service orders and repaired more than 13,522 products.
Do you work with brands outside the group?
Yes, by project. Tell us which equipment you handle, how many units come back each month and what needs to be done, and we will tell you how we would run it.
What is the difference between refurbishment and rework?
Refurbishment is technical: diagnosing, repairing and testing the unit. Rework is operational: repacking, labeling, building bundles and inspecting and sorting product. We do both; rework is on the labeling and kitting page.
How much does it cost?
It depends on the equipment, what it needs and the volume. With the list of units, how many come back and which service you want, we send the quote within 24 hours of the initial meeting.
Clients
What the brands that trust us say
B2B distribution “With Vorago OPS logistics we deliver to our whole distribution channel: our distributors and stores across the country get their orders complete and on time.”
Marketplaces and online store “We deliver to the Mercado Libre, Amazon and Walmart warehouses, each with its own labeling and packaging, and Vorago OPS also runs our own orders: more than 500 a month, with a 12:00 cutoff so what comes in during the morning ships the same day.”
Importing “Our gaming inventory arrives by container from China. Vorago OPS receives the containers, registers every piece by SKU and distributes it to our customers on time.”
A brand getting started “We did not set up our own warehouse for Start the Game: we started with Vorago OPS with no minimums and pay only for the space we use.”
At a glance
Vorago OPS at a glance
What you need to compare us, without having to book a call.
- Location
- Warehouse in San Agustín, Guadalajara metro area, Jalisco, Mexico
- Capacity
- 2,600 pallet positions and 4 loading docks
- Minimums
- No minimum billing, contract, space, orders or SKUs
- Storage billing
- Per pallet, per month
- Pick and pack
- Quoted separately from storage, based on the preparation your product requires
- Certification
- ISO 9001:2015 across every process, issued by Global Standards; valid through 2028, with an annual audit
- Client satisfaction
- 98% in the 2025 survey
- Accuracy
- 98% inventory accuracy and 99% picking accuracy
- Dispatch
- Within 3 to 24 hours, depending on the project and its needs. Noon cutoff for same-day shipping
- On-time delivery
- 99% on dedicated transport and 98% on parcel
- Onboarding
- About 7 days, from signing to your first order shipping
- Response
- Within 8 hours for requests from the website; a quote within 24 hours of the first meeting
- Experience
- 19 years operating logistics, with a team of 30 people
- Marketplaces
- Prep for Amazon, Mercado Libre and Walmart. We ship for Mi PC, PCH and Vorago: more than 500 shipments a month
- Pallet
- 1.2 × 1.0 × 1.5 m reference; up to 1,000 kg and 1.60 m high
- Shipping
- Parcel through agreements with Estafeta and Paquetexpress; own and third-party fleet in the metro area; dedicated freight nationwide
- Operations
- Container receiving, cross-docking (up to 24 hours with no storage charge), truck loading for local pickup, physical inventories and cycle counts
- Security
- Cameras and CCTV, access control, restricted areas, guard booth, private and asset security. Current Safety Measures and Fire Equipment Inspection Certificate
- Insurance
- Our clients' goods are covered by our insurance
- Hours
- Monday to Friday, 8:00 a.m. to 6:00 p.m.
- System
- Proprietary WMS, with a portal to check inventory, movements and orders
- Integrations
- Online stores such as Shopify, marketplaces and ERPs via API, based on each client's operation
- Reports
- Inventory, inbound and outbound, orders, returns, incidents and service levels; daily, weekly or monthly
- Languages
- Service in Spanish and English
- Visits
- You can walk the warehouse before signing
Figures reviewed with Operations on October 8, 2026.
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Tell us which units come back to you
With the type of equipment, how many come back each month and what you need done, we put together a proposal. You can visit the warehouse before deciding.
- No minimum billing or contract
- Quote within 24 hours of the initial meeting
- You can tour the warehouse before signing
Request sent!
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